Tebay

Not Specified

£40,000 p.a.

40

Permanent - Full Time

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Food and Experience Manager

About The Role

The Food and Experience Manager is a hands-on front of house role that is responsible for leading and coaching the Station Managers to ensure we deliver exceptional food quality to our customers and delight our customers with our service. This person should be passionate about building great teams who deliver exceptional food quality and service.

Lead and inspire the Station Managers to drive commercial success through delivery of a quality food offer and by delighting customers with our service the Westmorland way
Work in partnership with the lead chef to ensure we are delivering quality food to our customers every time as defined by the food team and following agreed specs and recipes
Work with each Station Manager to ensure we have clear deployment in place for every shift to maximise commercial success by driving sales
Have strong recruitment and succession plans in place to ensure all Stations have 100% compliance to our family tree structure with signed off Station Managers, Service Leaders and Colleague Trainers (and also relevant cooks and baristas)
Ensure each station is delivering standards and processes as per the Westmorland way or other agreed measures
Carry out weekly house visits and house proud checks to identify opportunity areas in each station and work with the Station Managers on action plans
Ensure all Station Managers are using My Westmorland People to ensure we have the most up to date colleague data, holidays are managed effectively using the system, rostas are posted with at least 3 weeks notice for colleagues and colleagues are correctly clocking in for shifts and are paid accurately and on time.
Ensure all colleagues working within in each station are properly trained to standard and 100% training compliance on My Westmorland Learn
Ensure all stations are H&S and Food Safety compliant and achieve 5 star EHO audits front of house
Ensure each station manager is commercially aware and protecting the business through taking action and following process to minimize cash and stock losses
Ensure all Customer seating areas, indoor and outdoor and wash-up areas are clean and tidy, maintained regularly by a specific team

About You

- Previous experience leading and inspiring a large team of colleagues, setting clear expectations , providing guidance and fostering a positive work culture
- A genuine appreciation for showcasing and promoting local products and our landscape
- Analytical skills to identify trends, opportunities and potential areas for improvement
- Great communication skills to collaborate with various teams, departments, and stakeholders and foster open communication and teamwork among your station managers on both sides of our service areas.
- A hands on approach to coaching and developing the skills of your team
- Knowledge of food safety standards, cleanliness and hygiene to maintain high quality products and services
- A love of people , to delight our customers on their journey and to nuture a high performing team who work graft together and look after each other like family
- Level 3 Food Hygiene qualification
- Previous Management experience working in Food retail or hospitality
- Proven track record of building strong teams
- Incredibly passionate about great service and standards and able to demonstrate it

About Us

A family business, started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay on the M6, Gloucester on the M5 and Cairn Lodge on the M74 – we don’t run franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a service’s dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District.

We believe our uniqueness is rooted in how we have done business for the last 51 years, today we tell that story in three ways through the way we do business.

We know our place – we celebrate local produce, communities, and landscapes, creating a sense of connection unique to each of our businesses.
We delight in our craft – We make food from scratch, and we nurture handmade skills, championing colleagues and producers who share our commitment to simple good quality.
We take the right road – We believe in the power of a well-run business to benefit people, place and planet, seeking to always make a positive impact.

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