This is a brand new role working alongside managers and service leaders to provide training and support for new and existing colleagues to ensure we are consistently delivering brand standards in our offer and exceptional service to our customers. When you are not busy training you will work alongside your team in your role as a colleague; serving customers, working on the tills, stocking products etc.
You will
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- Train and develop all new colleagues on the job as part of their induction, ensuring they have the best first experience with Westmorland and understand who we are and “how we do business”
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- You will provide training and support for existing colleagues as guided by your Manager
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- Support on the job experiences on site to ensure we are recruiting the best colleagues
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- You will have the responsibility on shift for checking all brand standards as well as observing other colleagues’ behaviours to ensure it fits with our expectations
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- Identify any gaps in training and make suitable training plans where appropriate
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- Brief and train in any brand or department changes e.g. to recipe or new products
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- Support the People Team with the delivery of any new training initiatives
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- Support your Department Manager to ensure that colleagues are completing their e-learning on time
As this role will support colleagues who work across our full trading hours, you will need the flexibility to ensure you are on hand to share your expertise as the business requires it, whether those colleagues work during the day, at night or at weekends.